Overview
TrustNewswire provides editorial review and distribution services. Because work may begin shortly after payment, refund eligibility depends on order status and services already performed.
100% Money-Back Guarantee
If your press release receives no successful publication through the distribution service included in your purchased package within the package's stated delivery timeframe, you'll receive a 100% refund.
This guarantee applies when your press release receives no successful publication through the distribution service included in your package within the package's stated delivery timeframe. Individual media outlets may accept, reject, edit, or remove content at their discretion.
TrustNewswire documents distribution results through the delivery report and delivery evidence for your order, including downloadable report files and live distribution links available in your dashboard. If at least one successful publication or distribution result is recorded through the service included in your package, this no-publication guarantee condition is not met. If there are no successful publication or distribution results within your package's stated delivery timeframe, you can contact support for review.
If you believe your press release qualifies for the guarantee, contact support@trustnewswire.com with your order details so our team can review the delivery record and process the refund when the guarantee conditions are met.
See also our money-back guarantee FAQ.
Before editorial review starts
If you cancel before editorial review begins, contact support@trustnewswire.com within 24 hours of payment. Approved requests receive a full refund to the original payment method.
After review or distribution begins
Once editorial review, revisions, or distribution has started, fees are generally non-refundable except where required by law, where TrustNewswire cannot complete the agreed service, or where the 100% Money-Back Guarantee conditions are met.
Enterprise & custom contracts
Refunds for enterprise or agency agreements follow the terms in your signed statement of work. Contact your account representative or visit our contact page.
How to request a refund
Email support with your order ID and reason for the request. We respond within two business days. See also our Terms of Service.