Frequently asked questions

Quick answers about packages, submission, payment, and distribution with TrustNewswire.

Is my press release covered by a money-back guarantee? Yes. If your press release receives no successful publication through the distribution service included in your selected package within the package's stated delivery timeframe, you are eligible for a 100% refund. This guarantee applies to the press release as a whole and does not guarantee publication on any particular media outlet. Individual media outlets may accept, reject, edit, or remove content at their discretion. TrustNewswire documents distribution results through the delivery report and delivery evidence for your order, including downloadable report files and live distribution links available in your dashboard. If at least one successful publication or distribution result is recorded through the service included in your package, this no-publication guarantee condition is not met. If there are no successful publication or distribution results within your package's stated delivery timeframe, you can contact support for review. If you believe your press release qualifies for the guarantee, contact support@trustnewswire.com with your order details so our team can review the delivery record and process the refund when the guarantee conditions are met.: Yes. If your press release receives no successful publication through the distribution service included in your selected package within the package's stated delivery timeframe, you are eligible for a 100% refund. This guarantee applies to the press release as a whole and does not guarantee publication on any particular media outlet. Individual media outlets may accept, reject, edit, or remove content at their discretion. TrustNewswire documents distribution results through the delivery report and delivery evidence for your order, including downloadable report files and live distribution links available in your dashboard. If at least one successful publication or distribution result is recorded through the service included in your package, this no-publication guarantee condition is not met. If there are no successful publication or distribution results within your package's stated delivery timeframe, you can contact support for review. If you believe your press release qualifies for the guarantee, contact support@trustnewswire.com with your order details so our team can review the delivery record and process the refund when the guarantee conditions are met.
How do I choose a package? Browse publication-based packages on the packages page. Each package lists its target outlets, reach, and recommended use cases.: Browse publication-based packages on the packages page. Each package lists its target outlets, reach, and recommended use cases.
When do I pay for my order? After you submit your press release, you are redirected to a secure payment page. Orders move into editorial review once payment is confirmed.: After you submit your press release, you are redirected to a secure payment page. Orders move into editorial review once payment is confirmed.
What is included in editorial review? Our team reviews structure, headline clarity, formatting, and basic compliance before distribution proceeds. Revisions are included when needed.: Our team reviews structure, headline clarity, formatting, and basic compliance before distribution proceeds. Revisions are included when needed.
Can agencies manage multiple clients? Yes. Contact our sales team to discuss agency billing, volume pricing, and workflow preferences.: Yes. Contact our sales team to discuss agency billing, volume pricing, and workflow preferences.
Where can I get help with an existing order? Sign in and visit dashboard support, or email support@trustnewswire.com with your order ID.: Sign in and visit dashboard support, or email support@trustnewswire.com with your order ID.

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See package-specific questions on the packages FAQ.