Frequently asked questions

Quick answers about packages, submission, payment, and distribution with TrustNewswire.

How do I choose a package? Browse publication-based packages on the packages page. Each package lists its target outlets, reach, and recommended use cases.: Browse publication-based packages on the packages page. Each package lists its target outlets, reach, and recommended use cases.
When do I pay for my order? After you submit your press release, you are redirected to a secure payment page. Orders move into editorial review once payment is confirmed.: After you submit your press release, you are redirected to a secure payment page. Orders move into editorial review once payment is confirmed.
What is included in editorial review? Our team reviews structure, headline clarity, formatting, and basic compliance before distribution proceeds. Revisions are included when needed.: Our team reviews structure, headline clarity, formatting, and basic compliance before distribution proceeds. Revisions are included when needed.
Can agencies manage multiple clients? Yes. Contact our sales team to discuss agency billing, volume pricing, and workflow preferences.: Yes. Contact our sales team to discuss agency billing, volume pricing, and workflow preferences.
Where can I get help with an existing order? Sign in and visit dashboard support, or email support@trustnewswire.com with your order ID.: Sign in and visit dashboard support, or email support@trustnewswire.com with your order ID.

See package-specific questions on the packages FAQ.